Job Title: Guest Service Agent

Company: Mercure Hotels

Location: Mercure Perth, Perth, Australia

Job Type: Permanent

Company Description

Located in the heart of Perth city, Mercure Perth offers a vibrant and welcoming atmosphere for both leisure and business guests. With 239 well-appointed rooms, a restaurant, café, bar, and extensive conference and event facilities, we pride ourselves on delivering exceptional hospitality. Our hotel also features a heated rooftop swimming pool and gym, providing a complete experience for our guests.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.


Job Description

As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:

Managing arrivals and departures
Responding to guest requests efficiently and courteously
Communicating with other departments to ensure all guest requests and needs are met
Actively resolving guest issues and challenges
Promoting the Accor Live Limitless Loyalty Program
Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.
You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.


Qualifications

The successful candidate will have previous experience in a similar role plus:

Strong written and verbal communication skills
Time management skills with the ability to multi-task
Good interpersonal skills with the ability to communicate with all levels of team members
Ability to provide prompt and efficient service including upselling advantageous
Entrepreneurial spirit with drive, ambition, and a high level of energy
Responsible Service of Alcohol
C Class Driver’s Licence
What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities

Additional Information


Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Apply now to embark on a rewarding career journey with Accor!

Posted: 20/04/2026