Job Title: Guest Service Associate - Front Office

Company: Accor

Location: Novotel Chennai Sipcot, Chennai, India

Job Type: Permanent

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

Assist guests with check in and checkout, as well as other cashiering duties


Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary


Welcome guests on arrival, register and issue room keys according to departmental standards and procedures


Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival


Liaise closely with other relevant departments to ensure that guests requests and needs are met


Update and maintain repeat guest history system


Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue


Handle guests’ complaints and comments tactfully and efficiently


Handling guests’ mails, messages, and answering of phone calls


Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed


Be vigilant in regard to in-house credit matters and act upon any discrepancies


Alert Security or Duty Manager of suspicious looking person(s) / articles


Other Responsibilities
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Be fully conversant with hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Report for duty on time wearing clean and complete uniform at all times

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the Management of the Hotel



Qualifications
Your experience and skills include:
Relevant Front Office experience is an asset fresher also can apply.

Bachelor Degree / Diploma in Hotel Management would be an advantage.

Posted: 23/04/2026