Job Title: Food and Beverage Supervisor (Banquets Supervisor)

Company: Pullman Hotels & Resorts

Location: ULLMAN AUCKLAND HOTEL & APARTMENTS, Auckland, New Zealand

Job Type: Permanent

Company Description

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

Hospitality is a work of heart,​
Join us and become a Heartist®.


Job Description

We are looking for a passionate Food & Beverage Supervisor wishing to join our talented Banquets team here at Pullman Auckland. Do you have a genuine passion for delivering wonderful hospitality experience to our guest? Are you passionate about all things Food & Beverage? If so, look no further!

As a F&B Supervisor, your main responsibilities include:

Assisting in the smooth operation of the Food & Beverage department
Overseeing the operations of Banquets, conference and event functions
Collaborate with the events team to coordinate logistics, including room setup, guest requirements, and event timelines.
Monitor guest satisfaction during events and resolve any issues in a timely and professional manner.
Ensure friendly and professional food and beverage service and experience is provided to all guests
Lead and supervise the team on duty, ensuring the delivery of friendly and professional service to all guests.
Train and develop staff on product knowledge and 5-star service standards, ensuring a consistently high level of service.

Qualifications

To be successful in your application, you must:

Be amazing - have an outgoing personality with genuine passion for Hospitality
Be flexible - you are required to work a variety of shifts, including late nights, public holidays and weekends
Show initiative - you are approachable team player and you can think outside of the box.
Two years experience in a supervisory role
Articulate verbal communication and passion for building a rapport with our guests
Current LCQ certificate, First Aid Certified and Managers Certificate for Alcohol Licensing
Ability to work well under pressure, think on your feet and ability to make quick decisions
Prior Banquets & Food and Beverage experience in a 4 or 5 star hotel environment
Exceptional grooming and articulate in communication.

Additional Information

Why join Pullman Auckland?
Pullman Auckland isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

Your Accor loyalty card entitles you to discounted hotel stays, food and beverage rates and Spa treatments worldwide.
Daily staff meals
Dry cleaning
Ongoing reward and recognition incentives and awards
Opportunities for further development and worldwide career progression within Accor
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Apply now to be a part of Pullman Auckland's dynamic team and contribute to the excitement and innovation at our hotel.

Posted: 23/04/2026