Job Title: Food and Beverage Supervisor - Kenya

Company: Wilderness

Location: Maasai Mara, Kenya

Job Type: Permanent

Job Description
PRIMARY PURPOSE

To ensure guests have a positive experience at the camp by exhibiting excellent customer service. The ideal candidate will be responsible for overseeing and supervising waiters in their roles that include: greeting guests, taking their orders, communicating with members of the kitchen about orders and timely service of both meals and beverages to guests.


KEY RESPONSIBILITIES:

Duty allocation and preparing of the staff leave/off schedule.
A personal practice of professional and clear communication skills, maintaining supervisors image using the appropriate approach and ensuring fairness and respect to all.
Ensure that punctuality, appearance and personal grooming of staff are as at expected highest standard.
Eliminate hazard working conditions and practice.
Keep records and special cases of indiscipline and report to the Restaurant Manager.
Keep records and special cases of indiscipline and report to the Restaurant Manager.
Oversee a clean and tidy dining area including the floor, furniture and fittings.
Oversee and supervise preparation of tables by setting up linen, silverware and glassware
Oversee table allocation based on guests inhouse and requests.
Greet and escort guests to their tables
Supervise menu presentation as well as provide detailed information when asked (e.g., about portions, ingredients or potential food allergies)
Ensure that the waiters are well informed about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Ensure that the waiters take accurate food and drinks orders
Ensure that the waiter communicate order details to the Kitchen Staff
Supervise timely service of food and drink ordered
Oversee checking of dishes and kitchenware for cleanliness and presentation and report any problems
Ensure prompt clearance of plates, glasses and silverware to the kitchen for cleaning
Provide excellent customer service
Always strive towards best customer satisfaction
Adhere to all relevant customer service guidelines & relevant HACCP/ health rules & regulations

POSITION REQUIREMENTS

A minimum of Food & Beverage Service & Sales course from a reputable college
Strong leadership & organizational skills
Problem Solving Skills
A minimum of two (2) year experience in a similar position.
Good communication skills both verbal & written. foreign language is an added advantage
Computer skills
Interests: -A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives

Posted: 28/04/2026