Job Title: Raffles Ambassador

Company: Raffles Hotels, Resorts & Residences

Location: Raffles Doha, Doha, Qatar

Job Type: Permanent

Company Description

Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles Doha
Step into a world of refined elegance and timeless artistry at Raffles Doha, an iconic address nestled within the architectural landmark of Katara Towers in Lusail.

Raffles Doha is where luxury becomes deeply personal — a place defined by quiet sophistication, meaningful moments, and the art of thoughtful service. Rooted in a legacy of gracious hospitality, Raffles is renowned for creating experiences that are intimate, bespoke, and unforgettable.

Here, every detail is considered, every interaction intentional, and every guest journey uniquely curated. Our colleagues are artisans of hospitality, empowered to anticipate needs, craft memories, and deliver service with elegance, discretion, and genuine care.

Joining Raffles Doha means becoming part of a storied brand where excellence is not an aspiration, but a standard — and where hospitality is expressed as an art form.

About the Application Process
At Raffles Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.


Job Description
We invite you to join the world of luxury hospitality at Raffles Doha as our new Raffles Ambassador.

As a Raffles Ambassador, you will be the gracious first point of contact for our guests, delivering a highly personalised and intuitive arrival and departure experience that reflects the timeless elegance and legendary service of Raffles. More than a traditional front desk role, the Raffles Ambassador curates meaningful connections, anticipates individual preferences, and ensures every guest journey is seamless, refined, and memorable. The ideal candidate embodies sophistication, warmth, discretion, and a passion for creating exceptional luxury hospitality experiences.

Key Responsibilities:
Deliver exceptional guest experiences in line with Raffles brand standards, service culture, and luxury hospitality values
Welcome guests with genuine warmth and professionalism, ensuring a refined and personalised arrival and departure experience
Manage check-in, check-out, room assignments, billing, and cashiering procedures accurately and efficiently
Anticipate guest preferences and personalise interactions to create memorable moments throughout the stay
Serve as a knowledgeable ambassador of the hotel, its dining venues, wellness facilities, and local experiences
Handle guest requests, inquiries, and concerns with professionalism, empathy, and a solution-oriented approach
Coordinate closely with Butler Service, Concierge, Housekeeping, Guest Relations, and other departments to ensure seamless service delivery
Maintain detailed guest profiles and preferences to enhance recognition and loyalty
Take ownership of service recovery, ensuring all issues are resolved promptly and thoughtfully
Uphold the highest standards of grooming, etiquette, communication, and confidentiality at all times
Ensure all front office procedures and operational standards are consistently followed
Support VIP arrivals, special occasions, and bespoke guest arrangements with exceptional attention to detail
Promote loyalty programs, hotel services, and experiences confidently and authentically
Contribute to a collaborative team environment that reflects the spirit of excellence and gracious hospitality synonymous with Raffles

Qualifications
What will you bring to this role?
Previous experience in Front Office, Guest Relations, or luxury hospitality preferred
Excellent interpersonal and communication skills with a polished and engaging presence
Strong attention to detail and the ability to multitask in a fast-paced luxury environment
Professional problem-solving skills with a calm and composed approach
Familiarity with Opera PMS or similar hotel management systems is an advantage
Fluency in English required; additional languages are highly valued
Passion for luxury hospitality, personalised service, and creating unforgettable guest experiences

Additional Information
Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Posted: 13/05/2026