Job Title: Bell Person

Company: Fairmont Hotels & Resorts

Location: Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda

Job Type: Permanent

Company Description

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

Connecting guests to the extraordinary place we call home
Discovering a broad offering of career paths
Learning and thriving among a group of international hospitality professionals
Being passionate about people and attentive to the world - we are globetrotters!
Going beyond the walls of our hotel to support our community
Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess


Job Description
Summary of Responsibilities:

Reporting to the Bell Captain, responsibilities and essential job functions include, but are not limited to, the following:

Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
Provide exceptional guest service by greeting and interacting with guests in a genuine, engaging and helpful manger to ensure exceptional guest experience
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
Demonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as required
Escort guests to their room and upon arrival conduct an overview of the room to ensure that guests are familiar with their surroundings
Ensure the timely and efficient transfer of luggage to and from the guest’s room
Expedite guest room changes as required
Deliver messages and other items to guest rooms and within the Hotel
Maintain a presence in the lobby, offer assistance to guests as required
Follow department policies, procedures and service standards, including all safety policies
Participate in hotel committees
Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
Perform any other duties, tasks, and assignments within your department as required

Qualifications
Previous experience in a role requiring a high level of guest service and interaction is required
Energetic with excellent interpersonal and communication skills
Must be in good physical condition as frequent and repetitive lifting is required
An impeccable appearance with superior attention to detail
Proven ability to work in a demanding fast paced environment
Proven ability to work cohesively as part of a team in a multi cultural, diverse environment
Proven ability to focus attention on guests needs, remaining calm and courteous at all times
Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required

Additional Information

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling, pushing, pulling and lifting
Environmental stress
Frequent ascending or descending ladders, stairs and ramps

Posted: 15/05/2026