Be a source of information and ongoing support for clients and business partners
Identify guest requests and anticipate solutions and responses
Adhere to all departmental and hotel procedures and standards with honesty and rigor
Respond to all telephone and e-mail inquiries on the same day
Receive and record telephone and e-mail reservations
Carry out all reservation changes and cancellations
Prepare replies and confirmation letters according to departmental and hotel policies and standards
Send replies after verification and validation by Reservations Manager
Check acknowledgements of receipt after e-mail dispatch Inform and communicate all messages to the Reservations Manager (reservation changes, etc.)
Coordinate with all other departments on guest requests
Inform the Reservations Manager immediately of any irregularities, VIPs, complaints
Respond to guests' questions and requests for information, whether by telephone, Internet, mail or other sources and ensure follow-up
Respond to guest reservation requests after checking room availability and rates
Establish and maintain productive and effective relationships with colleagues and superiors
Ensure the confidentiality and data security for guest information
Carry out all tasks assigned by the manager, within the scope of his professional category and according to his skills