Job Title: Front Office Manager

Company: Pullman Hotels & Resorts

Location: Pullman Nairobi Upper Hill, Nairobi, Kenya

Job Type: Permanent

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

Oversee all front office operations including reception, reservations, concierge, and guest relations to ensure exceptional guest experiences.

• Supervise, train, and motivate front office staff to maintain high service standards in line with five-star hospitality expectations.

• Handle VIP guests, special requests, and customer complaints promptly and professionally.

• Ensure smooth check-in and check-out procedures while maintaining accuracy in billing and room allocations.

• Coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest service delivery.

• Monitor room occupancy, daily revenue reports, and operational performance to maximize profitability.

• Maintain compliance with hotel policies, safety procedures, and hospitality industry standards.

• Prepare staff schedules, conduct performance evaluations, and support ongoing employee development initiatives.


Qualifications
• Bachelor’s Degree or Diploma in Hospitality Management, Hotel Management, or a related field.

• Minimum of 3–5 years’ experience in front office operations, preferably in a luxury or five-star hotel environment.

• Strong leadership, communication, and interpersonal skills.

• Excellent customer service and problem-solving abilities.

• Proficiency in hotel management systems such as Opera PMS or similar software.

• Ability to work under pressure and manage multiple tasks effectively.

• Professional appearance and strong attention to detail.

• Flexibility to work shifts, weekends, and public holidays when required.


Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Posted: 21/05/2026