Job Title: Food & Beverage assistant

Company: Accor

Location: Mercure Salisbury White Hart Hotel & Apartments, Salisbury, United Kingdom

Job Type: Permanent

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.


Job Description

An F&B Assistant at Accor is responsible for delivering excellent food and beverage service to guests while maintaining high hospitality standards in restaurants, bars, cafés, banquets, or hotel dining outlets. The role focuses on guest satisfaction, teamwork, hygiene, and smooth daily operations.

Key Responsibilities

Welcome guests warmly and provide professional service
Take and serve food and beverage orders efficiently
Prepare tables and service stations before opening
Maintain knowledge of menus, beverages, and daily specials
Ensure cleanliness and hygiene standards are followed
Handle guest requests and resolve complaints politely
Support opening and closing procedures
Process bills and payments accurately
Restock supplies and maintain inventory standards
Follow health, safety, HACCP, and hotel policies at all time

Qualifications
Strong communication and customer service skills
Friendly and positive attitude
Ability to work in a fast-paced environment
Teamwork and multitasking abilities
Professional grooming and presentation
Attention to detail and guest satisfaction focus
Previous hospitality experience preferred but not always required

Additional Information
Discounted hotel stays worldwide for employees
Friends & family hotel discounts
Reduced prices at Accor restaurants and bars
Training and career development through Accor Academy
Opportunities for international transfers and career growth
Recognition and reward programs like the Bernaches Awards
Wellness and healthcare support programs
Gym/sports partnerships and wellbeing initiatives
Inclusive and multicultural work environment
Employee feedback and engagement programs
Access to ALL Heartists® benefits with travel, wellness, and lifestyle partners

Posted: 26/05/2026