Job Title: Restaurant Supervisor

Company: Banyan Tree Hotels & Resorts

Location: Mexico

Job Type: Permanent

At Banyan Tree, every serve is an opportunity to create moments that transcend.

As a Restaurant Supervisor, you are the one who gives rhythm, harmony and meaning to the gastronomic experience in the heart of Puebla. Your leadership on the floor is reflected in every smile of the team, in every detail taken care of and in each guest who leaves with a story to tell.

Here, you don't just oversee a service... You create atmospheres, connect people and transform each visit into a meaningful memory.

Because in excellence, every moment counts.

Responsibilities

• Supervise the service on the floor, guaranteeing quality, times and standards
• Coordinate and lead the team of servers, hostesses, and support staff
• Ensure the correct presentation of tables, assembly and setting
• Track guest satisfaction during their experience
• Handle complaints and special requests in a timely and professional manner
• Support in the continuous training of the team
• Verify compliance with hygiene, safety, and food handling standards
• Control basic inventories and operational supplies
• Support in the opening and closing of the restaurant
• Coordinate with the kitchen to ensure fluidity in service

Requirements

• Technical career or bachelor's degree in Tourism, Gastronomy, Hospitality or related
• Intermediate English (desirable)
• Excellent presentation and service attitude
• Leadership and communication skills
• Schedule availability (rotating shifts)

Experience

• 2 to 3 years in restaurant operation
• Previous experience as a captain, floor manager, or supervisor
• Experience in high-end restaurants or luxury hotels (desirable)
• Knowledge in service, wines and protocol
• Operational Personnel Management

Key competences

• Floor Leadership
• Guest orientation
• Working under pressure
• Organization and attention to detail
• Troubleshooting
• Teamwork

Posted: 19/05/2026