Job Title: HR BUSINESS PARTNER

Company: Europe Express

Location: San Jose, San Jose Province, Costa Rica

Job Type: Permanent

Since 1990, Europe Express has been a trusted partner to travel advisors, offering customized European travel at competitive prices for both independent and group travelers. 

We are passionate about the wonders of Europe and committed to delivering exceptional client experiences. By equipping travel advisors with in-depth destination training and unparalleled resources, we empower them to succeed at every stage of their career. 

Join our team and be part of a collaborative, learning-driven environment that shares a love for creating unforgettable holidays.  

We are looking to hire a HR Business Partner to join our team! Reporting to our VP of People, you’ll partner with leaders across the business to deliver a consistent employee experience, use people data to guide decisions, and introduce practical AI solutions that improve how work gets done.

What we’ll offer: 

• Competitive base salary ($45,000 to $50,000) and bonus scheme (2.5% to 5%) 
• Comprehensive health benefits 
• Retirement savings plan with company contributions 
• Generous paid time off allowance and birthday day off 
• Flexible hybrid working schedules  
• Parental leave and family-supportive policies 
• Charity or volunteering time off 
• Group-wide travel discounts 

 What you’ll do: 

• Partner with managers to support hiring, performance, development, and employee relations while building strong working relationships
• Use people data to identify trends, define problems, and recommend clear actions that improve outcomes
• Support workforce planning by working with leadership and Finance to model and plan headcount needs
• Track and evaluate the impact of HR programs, including engagement, retention, and development initiatives
• Promote practical use of AI tools across HR processes, including hiring, analytics, and manager support
• Identify opportunities to improve processes and implement solutions that simplify and scale ways of working
• Design and deliver training and resources that strengthen manager capability, including feedback, performance management, and inclusive leadership
• Lead and manage employee lifecycle activities, including onboarding, offboarding, and role changes
• Handle employee relations cases with sound judgment, clear communication, and consistent documentation
• Maintain HR policies, processes, and data accuracy, ensuring alignment with US requirements and local practices across regions
• Lead engagement surveys, analyze results, and partner with leaders to define and implement action plans
• Provide day-to-day HR support to a global workforce across multiple locations and time zones

What you’ll bring:

• Experience in an HR Business Partner, HR Manager, or similar role supporting managers and teams
• Ability to work with data, identify insights, and communicate recommendations in a clear and practical way
• Experience using or exploring AI tools in a work environment, with an interest in applying them to improve outcomes
• Knowledge of US employment practices and ability to navigate different regional requirements
• Experience supporting employee relations topics and guiding managers through complex situations
• Strong communication skills and ability to build trust with stakeholders across different teams and locations
• Experience working in a global or distributed environment is helpful

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed. 

Travelopia ensures an inclusive workplace for all. If you need accessibility support during the recruitment process, please inform us here: [email protected] 

Posted: 04/06/2026