Job Title: Assistant Restaurant Manager

Company: Mama Shelter

Location: MAMA SHELTER CAPE TOWN, Cape Town, South Africa

Job Type: Permanent

Company Description

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion:

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent.


Job Description

🌟 THE MISSION

You are the right hand to the heartbeat of Mama’s restaurant and bar experience 🍽️✨🔥

As Assistant Restaurant Manager, you help bring energy, structure, and flow to every service—ensuring the floor runs smoothly, the team feels supported, and every guest experience is unmistakably Mama.

You are present on the floor, not behind a desk, leading in real time, solving in the moment, and helping turn every service into a vibrant, social experience 🍸💫

💫 Here’s what you’ll be responsible for:

🍽️ Guest Experience Champion

Support the delivery of a consistently high-energy, memorable dining experience across all services
Engage with guests, build rapport, and ensure every interaction reflects Mama’s bold personality
Step in to resolve guest feedback quickly, positively, and with personality
⚡ Operational Support Leader

Support daily restaurant operations including service, opening, closing, and floor management
Ensure smooth coordination between kitchen, bar, and front-of-house teams
Help maintain strong service flow, cleanliness, and readiness across all areas
📊 Commercial Support Driver

Assist in achieving revenue and profitability targets through strong service execution
Monitor sales trends, upselling opportunities, and service efficiency
Support control of labour, wastage, and operational costs in line with targets
👥 Team Motivator & Floor Leader

Lead by example on the floor, supporting and energising the team during service
Assist in training, onboarding, and continuous coaching of front-of-house team members
Help build a culture of pride, personality, and performance
🤝 Collaboration Partner

Work closely with Culinary, Bar, Events, and Marketing teams to ensure smooth service delivery
Support execution of activations, promotions, and special dining experiences
Ensure alignment between brand vision and day-to-day operations
🛎️ Standards Keeper

Support maintenance of Mama’s service standards across all guest touchpoints
Ensure consistency in presentation, cleanliness, and service delivery
Help identify and escalate operational gaps quickly and effectively
🎉 Energy & Floor Presence Driver

Stay highly visible on the floor during service, setting the tone and pace
Support the atmosphere of the venue through guest engagement and team energy
Help create a lively, social, and unforgettable dining environment
✨ WHAT SUCCESS LOOKS LIKE

A smooth, high-energy restaurant service where the team feels supported and confident
Consistently strong guest feedback and repeat visitation
A motivated FOH team delivering personality-led service
Seamless daily operations with strong alignment between kitchen, bar, and floor

Qualifications

MADE FOR YOU… ONLY IF ✨

You have solid Food & Beverage experience in hospitality 🍽️🏨
You come from lifestyle, luxury, or high-volume experiential brands ✨
You are a natural floor leader who leads by example 👥💫
You are commercially aware with a good understanding of revenue and cost control 📊💰
You thrive in fast-paced, high-energy environments ⚡
You are operationally strong and love being actively present during service 🛠️
You are a great communicator and team motivator 💬🤝
You are passionate about guest experience and creating memorable moments 💖
You can juggle multiple priorities without losing focus or energy 🎶🍸
🎯 YOUR LITTLE EXTRAS

Pre-opening experience? Big plus 🏗️✨
Lifestyle or branded restaurant experience? Even better 🌍
You understand how to turn great service into a vibe, not just a process 🍸🔥
You bring energy, structure, and Mama personality every day 🎶💫

Additional Information

Next, we're sure you know the tune 🎶:

First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.

Posted: 09/06/2026